Front Desk Agent

Front Desk Agent’s are responsible for handling and delivering guest luggage and answering guest queries in an efficient manner while working in a fast-paced environment. Your role will be to provide exceptional service and work as part of a team to achieve great success and creating a memorable first impression for the guest!

Expected Hourly Wage: $10.85 – $12.20/hour

Work Schedule: Hours and shifts can vary, and can fluctuate seasonally

Level of English Required: High

Start Dates: May/June (Summer), October/November (Winter)

Job Duties

  • Offer professional, friendly and engaging service
  • Greet guests on arrival, complete daily check ins and outs and guest requests
  • Answer phone calls and emails daily
  • Answer guest inquiries regarding the area, resort and hotel services and facilities
  • Responsible for maintaining personal cash float used to assist guest with transactions and currency exchange
  • Participate in the operation of hotel guest activities as needed
  • Follow all safety policies
  • Follow departmental policies, procedures and service standards
  • Other duties as required

Required Experience

  • Previous hospitality experience is an asset
  • Previous front desk hotel experience is required
  • Exceptional customer service abilities
  • Ability to work in stressful, high-pressure situations
  • High attention to detail
  • Strong decision-making, organizational and communication skills
  • Strong leadership skills, positive team player

Locations

We have partnerships with unbelievable resorts in various beautiful Canadian destinations. With this program, you can imagine yourself working in Whistler, Banff,  Lake Louise, Jasper, Fernie, Vernon and Kananaskis. All of these destinations are located in either British Columbia or Alberta.
Have a specific location in mind? Let us know during your consultation and we will do our best to find you an employer in your preferred location.

Resorts

Our resort partners vary from unique private hotels to internationally recognized brand hotels. All of our partners carry a 3-5 star rating and promise their guests the highest level of service and an unforgettable experience. Our team will ensure to find you an employer that is a good fit for the experience you are seeking in Canada. We guarantee that all of our employer partners will offer you a great opportunity to gain new skills and have an amazing experience.

Benefits

Since our employer partners and us care about you and your experience, there are added benefits in each and every placement opportunity! What you can expect:
  • Guaranteed Staff Accommodation (subsidized rent, type of accommodation will be dependent on the resort)
  • Resort/Hotel Discounts
  • Staff Events
  • And much more! Each employer partner will offer unique benefits.

Apply Now